Join Our Team

The Shift Lead role is an important representative of Valentine Coffee Roasters (VCR) and integral source of support for the Cafe crews. Responsibilities include supporting the Cafe Manager in implementing company policies, communicating observations, troubleshooting daily obstacles, completing orders, and leading teams in providing superior customer service. Please read below for more information and send your letter of interest, current resume, and three professional references to info@valentinecoffeeco.com for consideration. We look forward to hearing from you!

Essential Duties and Responsibilities:
Building/Maintaining Relationships 
Use knowledge of company products and services to connect with customers and staff to generate sales and create a unique cafe experience. Perform all duties with a “service-first” hospitality mindset of kindness, respect, and assistance. Act as an ambassador for Valentine Coffee Roasters both on and off the clock.
Cafe
Arrive ready to work at time scheduled, personal items/drinks and bathroom taken care of before clock-in. Proactively learn about products and professionally relay information to customers. Craft beverages of both the caffeinated and alcoholic varieties, follow all in-house procedures, guidelines, and parameters. Change kegs of cold brew and nitrogen tanks. Assemble and cook food to customer’s specifications and company guidelines. Follow all food and safety regulations. Work with a sense of urgency to ensure minimal wait times for customers.
Lead
Effectively incorporate, model, and coach staff on all company policies. Reinforce and model company training team has learned on procedures, practices, and appropriate customer interactions. Own the cleanliness and presentation of the cafe, delegating tasks as needed. Proficiently work and manage all stations. Obtain all Cafe appropriate certifications and licenses. Assist Cafe Manager in tasks of inventory, placing orders, and restocking inventory. Handle customer inquiries and complaints in an appropriate manner aligning with VCR policies. Communicate any issues or concerns to the Cafe Manager in a timely and professional manner.

Required Qualifications
• Education attainment equivalent to a high school diploma.
• Excellent communication skills to communicate with colleagues, customers, and vendors.
• Ability to use a personal computer, word processing, and spreadsheets.
• Knowledge of and the ability to use and troubleshoot a variety of POS systems and standard office equipment such as a 10-key calculator, telephone, scanner, and printer.
• Ability to be aware of and ensure compliance with all health and safety regulations related to Cafe operations.
• Flexible scheduling - fulltime availability.
• Ability to stand throughout the entire shift is required.
• Ability to lift up to 50lbs.

Preferred Qualifications
• At least six months of proven experience in hospitality.
• It is desirable for the incumbent to have extensive knowledge and experience with VCR.

Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to walk, stand, talk, hear, and use hands to manipulate objects, tools, or controls. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds while moving store inventory. While performing the duties of the position, it is frequently necessary for the employee to navigate service, production, and interpersonal issues.

The mental and physical requirements described here are representative of those that must be met by an individual tosuccessfully perform the essential functions of this position.

Working Environment
Work is performed both in a Cafe/Food Service environment. The noise level in the work environment will vary throughout the shift. While the responsibilities of this position are largely conducted indoors in a temperature controlled environment, occasionally going outside in all weather conditions will be necessary in the normal course of business. The work environment characteristics described here are representative of those an individual should expect to encounter while performing the essential functions of this position .

Please send your resume to info@valentinecoffeeco.com